Orders & Shipping
Everything about buying, tracking, and receiving your order.
Do you offer free shipping?
Yes, we offer free ground shipping within the United States (does not include US territories).Once picked up and scanned by our carrier, transit times range 5-10 business days, depending on shipping delivery destination.
When will my order arrive?
All orders are processed + shipped within 1-3 business days. Please allow for additional processing time around major sales or during holidays. Once picked up and scanned by our carrier, transit times range 5-10 business days, depending on shipping d
How can I track my order?
Can I track my order?. You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 48 hours once a label has been created. Once your order leaves our hands, i
How do I cancel my order?
We are unable to make changes once an order is placed, however if you need help, please email [email protected] with as many details as possible and we'll try our best to help. Our customer care team is available Monday through Friday only.
Do you ship internationally?
We currently offer international shipping to Canada, at a flat rate of $10. All orders to Canada are shipped via FedEx and transit times range 2-7 days.For our European customers, we have a limited number of clocks stocked at L'Avant Gardiste in Fran
Do you offer expedited shipping?
Yes, we offer UPS 2nd Day Air within the contiguous US for a flat rate of $37.We ask that you please apply our 1-3 business day window for processing to plan accordingly.Orders placed with UPS 2nd Day Air will arrive within two business days once shi
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Please be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check t
What do I do if I receive the wrong item in my order?
We're sorry to hear you received the wrong item in your order! Please reach out to [email protected] to report your order issue to our customer care team. You can also submit a request here. Please include a photo of the item received and the nam